A long-time supporter and fan of the St Louis Blues hockey teams has written an honest piece. He exposed the unprofessional conduct of the club's customer service team when trying to get an amount of money back that were not used.

On the 21st of March 2021, a fan who chose to remain anonymous - sent an email to the support agent who had been designated to him in order to ask for a refund for his unclaimed $22,000. The funds were not utilized because they were scheduled to be deposited for the 2020-2021 season, which didn't happen. The fan thought it was the best option to obtain a refund while waiting for confirmation of the new season In the meantime, he'd keep paying for his reserved seats, Visit website

He waited for several weeks until his messages were replied to. In that time, he also reached out to two customer service email addresses for the St Louis Blues. There was no response from any of the channels, so eventually he decided to reach out over the telephone:

"I talked to someone and explained the situation of no one responding to me and me wanting to get a refund. I was placed on hold, and when he returned I was informed that my rep or a sales manager would get back to me by the time the day was over. No call. It was close to the end of the day. Friday, no call. Halfway to Monday, no calls.

When his calls were not returned The fan tried again and was finally put in contact with Kyle Waymon, a sales manager with the Blues. That's when things started to get very ugly.

The fan claimed that Waymon began to speak in a condescending and threatening tone and accused the person of suffering from "financial difficulties". Then, Waymon calmly explained that this wasn't the case and that he simply wanted to refund the money as it was so huge and the new season was yet to be confirmed, Waymon switched tactics and said that the fan would have to surrender the seats he reserved to be able to process his refund request. It's worth noting that this claim was later denied by the team's client retention manager.

Having been an avid Blues supporter for seven years, this was shocking to him, however it wasn't the first time he's received less than ideal customer service from the Blues team.

"This is only one story I've experienced nothing but terrible experiences whenever I've needed customer service in the past. It was not a difficult scenario for me. I wanted the refund of an entire season that wasn't finished and I plan to begin next season once they have everything settled and the payments started.

After the call was ended with the assurance of a refund the fan waited - but his refund was still not issued.

Then, he decided to reach out directly to the team's management. He then sent an extensive email outlining the unanswered messages, phone calls and the way in which Waymon's behavior was unprofessional towards his team.

A client retention manager quickly reached out to the fan and offered to refund. The fan also expressed his gratitude for the treatment he received. The damage was already done and the fan announced his intention to take his ticket off and withdraw his backing for the team.

The fan had put many hours, effort and money into the team, and was expecting to be disregarded, ridiculed and denigrated by the team's management.

It's not the first instance of poor customer service from the St Louis Blues. Yelp has similar stories of long-time fans getting treated badly by the team they've come to love. Aaron Stock filed a lawsuit in which he claimed that the team sold him alleged fraudulent and mislabeled merchandise and memorabilia worth over $30,000. Stock claimed that he tried to contact the customer service team for over two years to seek a solution, but was ignored throughout the process, Home page.

We can only imagine what average Blues fan must be going through in the event that this is what they are getting from Blues management.
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