In a recent report, a long-time fan and fan of the St Louis Blues hockey team has come forward, revealing the shockingly unprofessional conduct of the team's client service staff after he contacted them to make a simple refund request for unused funds.

The person who wants to remain anonymous, reached out to support via email on the 21st of March 2021 to request a refund of his $22,000. The money was not used since they were put into the account for the 2020-2021 season however, this did not occur. Because of the sum of the money that the fan believed it was best to receive the money back while waiting for the season's start date to be announced after which it would be time to start paying for his reserved seats, Going here

He waited several weeks until his messages were replied to. In that time, he also tried to reach out to two customer support emails for the St Louis Blues. The response was not forthcoming, so he finally took the decision to call the team.

"I called someone and said that no one had responded to me, and I needed a refund. I was put on hold and when the rep returned, I was told that either my rep or a manager would contact me at the end of the day. The call was not returned. It was close to the end of the day. Friday, no call. Halfway into Monday, there was no contact, so at this point, I am aware that clearly no one is calling me back, and I'm required to call again."

After his calls were not returned, the fan called another time and eventually got in touch with Kyle Waymon (a sales manager for Blues). Then things turned very unpleasant.

The fan claimed that Waymon began to speak in a condescending and threatening tone in which he accused the fan of having "financial problems". After the fan calmly explained that this was not the case - and that he simply wanted a refund of the money he had not used since it was such a significant amount and the start of the season was yet to be announced, Waymon switched tactics and said that the fan would be giving up his reserved seats if he decides to proceed with his refund request. It's important to note that this threat was rejected by the team's customer retention manager.

This was a shock to the Blues fan who has been watching the team for the past seven years. However, it wasn't the first time that the Blues fan experienced bad customer service from the team.

This is only one story. I've had nothing but bad experiences with customer service in the past. For me, this was not too difficult, I was asking for the refund of a season that did not happen and intended to pick back up next season when they've figured things out and payment begins."

The fan phoned the number, and was offered a refund. He waited, but he was never able to receive the refund.

He decided to speak directly to the team's management. He sent them a detailed email outlining the unanswered phone calls, emails, and the unprofessional conduct of Waymon towards his team.

Within minutes, a client retention manager called to sort out the issue, issuing the fan a full refund and apologizing for the treatment he had received. However, the harm was already done, and the fan announced that he was planning to cancel his seat and rescind his loyalty to the team he had previously adored.

With so much time and energy spent, the fan was not expecting to be treated with disrespect, ridicule and slammed by the management of a team that was a team he'd spent seven years supporting financially.

Unfortunately, this isn't the first time the St Louis Blues customer service experience has fallen short of the standard. Yelp also has stories of fans who've been with the club for a long time receiving poor service from the team they've grown to appreciate. The most shocking incident is the lawsuit brought by Aaron Stock, who claims that the team sold him more than $30,000 worth of mislabeled and fraudulent merchandise and memorabilia. Stock stated that he attempted to reach out to the customer service team over two years seeking solutions and was not heard from at each step of the way, Read more.

If this is the kind of treatment that the fans with high support are receiving from the Blues management, we could only speculate on what fans of the average having to deal with.
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