In a recent report in the local paper, a long-time supporter and patron of the St Louis Blues hockey team has come out and exposed the shockingly unprofessional behavior displayed by the team's customer service department when he tried to submit a simple request for refunds for funds not used.

The fan, who wishes to remain anonymous, wrote to support via email on the 21st of March 2021 to request the refund of $22,000. The money was not used since they had been deposited to be used in the season 2020-2021. The fan felt that it was best to get an refund while waiting for confirmation of the new season After which he would keep paying for the seats he had reserved, Home page

It took several weeks until his emails were responded to. During that time, he also tried to reach out two customer service emails to the St Louis Blues. The Blues did not respond to any channel, so finally he decided to contact them via phone:

"I spoke to someone and said that nobody had replied to me, and I needed to get a refund. I was placed on hold and when he returned I was informed that my rep or a sales manager would get back to me by the time the day was over. The call was not returned. It was the last day of the day. Friday, no call. Halfway through Monday, no phone calls.

When his calls were not returned the fan repeated his request and finally got in touch with Kyle Waymon, a sales manager with the Blues. Then things turned very unpleasant.

Waymon started speaking in a condescending, aggressive tone and accused the fan of having financial problems. After Waymon calmly clarified that it was not the case and that he just wanted to refund the money because it was so huge and the new season had yet to be officially confirmed, Waymon switched tactics and stated that the fan needed to give up the seats he reserved to proceed with the refund request. It's important to note that this claim was later rejected by the team's customer retention manager.

It was a complete shock for the Blues fan who has been watching the team for seven years. However, it was not the first time the Blues fan experienced bad customer service from the team.

"This is just one example I've had nothing but horrible experiences whenever I've needed customer service in the past. For me, this wasn't too difficult I was requesting an amount of money back for the season that did not occur and I was planning to pick back up next season when they've figured things out and payments begin."

After the call ended, with the assurance of a refund the caller waited but his refund was still not given.

He made the decision to directly reach out to the team's upper management. He then sent an extensive email outlining the unanswered emails, phone calls, and Waymon's unprofessional behavior toward the team.

Within minutes, a client retention manager called to resolve the situation, issuing the fan a reimbursement and apology for the treatment he had received. Unfortunately, the harm was already done, and the fan expressed his intention to revoke his seat and withdraw his loyalty to the team he once loved.

With so much time, energy, and money being invested, the fan was not expecting to be ignored, berated, and insulted by the managers of a team he had spent seven years financially supporting.

This isn't the first instance of poor customer service from the St Louis Blues. Yelp has similar experiences of fans who've been with the club for a long time receiving poor service from the team they have grown to love. Most shocking is the latest lawsuit filed by Aaron Stock, who claims that the team sold him more than $30,000 worth of mislabeled and fraudulent merchandise and memorabilia. Stock said he'd contacted the team's customer service over the course of two years seeking a solution but had been repeatedly ignored., Visit.

If this is the treatment that the fans with high support are receiving from the Blues management, we need to only speculate on what the average fan is facing.
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