A long-time supporter and a fan of the St Louis Blues hockey teams has written an honest piece. He revealed the unprofessional conduct of the club's customer services team after trying to get the refund of any funds which were not used.

On March 21 2021, the user who had opted to remain anonymous - wrote to the support agent who was assigned to him to ask for a refund for his unused $22,000. The money was not used since they had been deposited to be used in the season 2020-2021. Due to the size of the funds the fan thought it was better to get a refund while he waited for the new season to be confirmed, at which point he would resume payments for his reserved seats, Going here

His emails remained unanswered for several weeks in which time He also tried to contact two of the customer support email addresses for the St Louis Blues. The response was not forthcoming, and decided to call the team.

"I had a conversation with a person and explained my situation of no response to me and me wanting a refund. I was put on hold, and when he came back, I was told that my rep or an employee would call me before the end of the day. There was no call. It was the end of the day. Friday, no call. Halfway into Monday, no phone, so at this point, there is no one calling me back, and I must call again."

When his calls weren't returned, the fan called again and finally made contact with Kyle Waymon (a sales manager for Blues). That's when things started to get quite ugly.

The fan claimed that Waymon started to talk in a condescending and aggressive tone, accusing the person of suffering from "financial troubles". Then, Waymon calmly explained that it wasn't the case and that he simply wanted to refund the money because it was so huge and the season's start date was yet to be confirmed, Waymon switched tactics and stated that the fan needed to forfeit his reserved seats in order to complete his refund request. The threat was later disproved and rescinded by the client retention manager of the team.

This was a shock to the Blues fan who has been keeping track of the team for the past seven years. It wasn't the first time that the Blues fan experienced bad customer service from the team.

"This is just one example I've had nothing but horrible experiences whenever I've had any customer support needs previously. It was not a difficult circumstance for me. I was requesting the refund of the season that was not completed and intend to start next season when they've got everything sorted out and payments have been made.

The customer dialed the number and was promised an amount of money. He tried to wait, but was never able to receive the refund.

Finally, he decided to speak directly to the team's top management and sent a detailed email detailing the unanswered messages, phone calls and the unprofessional conduct of Waymon towards him.

In a matter of minutes, a customer retention manager reached out to settle the issue and issue the fan a refund and apologizing for the treatment he had received. The harm was already done, and the fan announced his intent to remove his ticket and end his support for the team.

The fan had invested an enormous amount of time, energy and money in the team and was not expecting to get ignored, berated and insulted by the team's management.

It's not the first incident of poor customer service by the St Louis Blues. Yelp has similar stories of fans who've been with the club for a long time receiving poor service from the team they have grown to admire. Aaron Stock filed a lawsuit alleging that the team had offered him fraudulent and mislabeled items and memorabilia worth over $30,000. Stock said he tried to contact the customer service team for over two years to seek solutions, but was ignored throughout the process, Visit.

We can only imagine what average Blues fan goes through in the event that this is what they receive from Blues management.
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